Active Calls
2
1 needs supervisor
Live Calls
No active calls. Launch a scenario from the side rail to add one.
Decisions Today
48
+12 vs yesterday
NTE Holds
6
agent held policy
Margin Retained
$8,420
vs cave-rate baseline
Avg Handle Time
58s
-14% week-over-week
No active calls. Launch a scenario from the side rail to begin.
Recent decisions
Click a row to inspect rules + matrix lookup
| Time | WO | Client · ISP | Decision | By | Authorized | Held |
|---|---|---|---|---|---|---|
| 11:42 | WO-…00432 | TJX-001 Cardinal Plumbing | APPROVE_T1_HOLD_T3_VERIFY Authorized $1,100 (T1) · $400 conditional pending photos (T3) | AI agent | $1,100 | $400 |
| 11:18 | WO-…00510 | HFT-014 Reliant Mechanical | APPROVE_DISPATCH_WITHIN_NTE P1 dispatch confirmed · 4-hour ETA · HVA-001 + HVA-002 envelope | AI agent | $249 | — |
| 10:54 | WO-…00457 | WSI-019 Voltline Electric | SUPERVISOR_APPROVED_PARTIAL Supervisor approved $1,800 partial · 2-quote requirement · stabilize OK | Supervisor | $1,800 | $2,400 |
| 10:31 | WO-…00301 | MF-022 Southwest Sign Group | CLOSE_WITH_NPS Work confirmed complete · NPS 9 captured · WO closed · NPS 9 | AI agent | — | — |
| 10:08 | WO-…00688 | PTC-007 Eastline Mechanical | RESCHEDULE_CONFIRMED PM moved to Tue 8am · pre-open window confirmed | AI agent | — | — |
| 09:47 | WO-…00112 | SHN-031 Cardinal Plumbing | HOLD_FOR_PARTS_ETA Parts back-order confirmed · install Mon PM · follow-up scheduled · ETA Mon | AI agent | $2,240 | — |
| 09:22 | WO-…00388 | TJX-001 Atlas HVAC | APPROVE_DISPATCH_WITHIN_NTE Standard dispatch · HVA-008 commercial thermostat | AI agent | $540 | — |